Echelon
Warranty & repairs
Every device we sell is sourced through authorised channels and ships with genuine manufacturer warranty — 12 months as standard and up to 24 months on flagship devices. Claims are handled by our team in Accra, with courier pickup available countrywide.
What is covered
Smartphones & tablets
12 monthsManufacturer warranty against defects in materials and workmanship, including battery faults outside normal wear.
Laptops & computing
12–24 monthsFlagship laptops carry up to 24 months of manufacturer cover on the mainboard, display and internal components.
Audio & wearables
12 monthsCover on drivers, charging cases and connectivity faults reported within the warranty term.
TVs & smart home
12 monthsPanel and power faults covered; installation damage and power-surge damage are excluded.
What is not covered
- Accidental damage, liquid ingress and cracked screens
- Damage from unauthorised repairs or third-party parts
- Normal cosmetic wear, scratches and scuffs
- Consumables such as cables, cases and screen protectors after 30 days
- Devices with removed or altered serial numbers
How to make a claim
- 1Contact us on WhatsApp or email with your order number and a short description of the fault.
- 2We run a remote diagnostic with you — many issues are resolved the same day without a repair.
- 3If a repair is needed, book a drop-off at our Accra showroom or a nationwide courier pickup.
- 4We assess the device and confirm whether the fault is covered before any work starts.
- 5You receive the repaired or replaced unit back with the remaining warranty term intact.
Turnaround is typically 3–7 working days once the device reaches our workshop, depending on parts availability. Keep your order confirmation email — it is your proof of purchase.
Need help with a device?
Start a claim or ask about cover before you buy — our advisors reply 7 days a week.